Pilar Gonzalez Blanco is Deputy Manager of Digital Platforms at Madrid City Council, where they contribute to the strategic development of digital public services and municipal technology platforms. Their work sits at the intersection of public administration, service innovation and digital transformation, with a focus on enabling more efficient, coordinated and accessible services for residents. They are particularly interested in how artificial intelligence can be responsibly adopted by local governments to improve public service delivery, strengthen institutional capacity and support more proactive, inclusive and human-centred cities.