Boosting citizen, and officer, trust in AI to scale what works

Cities, and wider public sector organisations, are running many AI pilots, but even the successful projects can struggle to move to business-as-usual adoption. Building trust – with both citizens and local government workers themselves – is essential to be able to scale AI from pilots to embedded in day-to-day work.

This session will examine how cities can put transparency, fairness, and accountability at the heart of AI programmes to drive them forward. Delegates will explore how to meaningfully involve citizens in design and oversight, while equipping staff with the knowledge and confidence to use AI responsibly at scale.