Using AI to improve citizen experience of local services

This session will delve into how authorities are using automation and generative AI to improve prevention and responsiveness in public service, and create a new model of people-first, tech-enabled services.

Delegates will explore practical insights and case studies on how cities and localities are becoming more responsive and preventative through technology, sharing practical examples such as the development of smart junctions to cut wait times for public transport at traffic signals, which reduces journey times and cuts pollution.